VAMPAY’S RETURN AND REFUND POLICY

Return and Refund Policy

Thank you for choosing VAMPAY FINTECH PRIVATE LIMITED for your payment processing needs. We strive to provide a seamless and secure payment experience for our valued clients. This Return and Refund Policy outlines our commitment to ensuring customer satisfaction and transparency in our operations.

a) Eligibility for Returns: Our company facilitates payment transactions between merchants and customers. As such, we do not directly sell physical or tangible products. Therefore, returns for products or services should be handled directly with the merchant from whom you made the purchase.

b) Merchant Return Policies: Each merchant using our payment gateway may have its own return policies. We encourage you to review the merchant's return policy before making a purchase. If you require assistance or have inquiries about a return, our customer support team is available to provide guidance and facilitate communication between you and the merchant.

c) Faulty Transactions: In the event of technical errors or faulty transactions processed through Vampay, please contact our customer support team immediately for assistance. We will investigate the issue promptly and work with the merchant to resolve the matter to your satisfaction.

a) Refund Requests: Refund requests for transactions processed through Vampay should be directed to the merchant from whom you made the purchase. Merchants are responsible for issuing refunds according to their refund policies and in compliance with applicable laws and regulations.

b) Disputed Transactions: If you believe a transaction processed through Vampay is unauthorized or fraudulent, please notify us immediately. We will investigate the matter and take appropriate actions to address the issue, including initiating charge back, if necessary, in accordance with our company guidelines.

c) Processing Time: Refund processing times may vary depending on the payment method and the policies of the issuing bank or financial institution. We will make every effort to expedite the refund process and keep you informed of any updates or developments.

a) Changes to Policy: We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our practices regarding returns and refunds.

a) Customer Support: If you have any questions, concerns, or feedback regarding our return and refund policy, please contact our customer support team. We are available to assist you via email, phone, or live chat during our business hours.

b) Our Customer Support Team: For any queries/inquiries or refund requests, users can contact our Customer Support Team at the given email address:info@vampay.in

Sincerely,

THANK YOU!!